Content Analytics is the leading eCommerce Product Optimization Platform. Our SaaS product recommends content optimization for the product pages of major retailers and their suppliers. Cloud-based analytics are applied to millions of products across a myriad of eCommerce sites to improve content, reduce out of stock rates and optimize prices. Clients can update their content and syndicate it to Amazon, Walmart, Target and other retailers. Current customers include many leading brands around the world, including P&G, Mattel, Clorox, Samsung, L’Oreal, Levi’s and Walmart. The company is based in San Francisco, CA with remote team members across the United States.
The Customer Success Manager (CSM) will partner with and ensure the long-term success of Content Analytics’ Inc customers. This position will serve as a key business contact for the customer. Will be responsible for overall customer retention and re-acquisition, as well as coordinating efforts to impact customer satisfaction and identify upsell opportunities. The CSM will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Content Analytics’ Inc solutions according to the customer needs. The CSM must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. The CSM will also require the ability to manage their own time as this is a remote work-from-home position.
Comprehensive health insurance available (medical, dental and vision).
Our team consists solely of highly motivated, driven professionals who don’t need arbitrary restrictions, so there are no set limits on total days off, so long as elite production expectations are continually met. We are building an environment where each other’s working and focusing hours are respected. Focus when you need to, respond attentively and be courteous of others and their need to focus.